Refund and Return Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category Return Window and Actions Possible
| Category | Returns Window, Actions Possible, and Conditions |
|---|---|
| Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage | 14 days Refund, replacement, or exchange |
| Lifestyle: Jewellery, Footwear, Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | 10 days Refund or replacement |
| Watch, Footwear, and Rest of Lifestyle | 30 days Refund, replacement, or exchange |
| Medicine (Allopathy & Homeopathy) | Non-Returnable |
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing | 7 days Refund or replacement |
| Books (All books) | 7 days Replacement only |
| Sports Equipment (Racquet, ball, support, gloves, bags, etc.), Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.), Auto Accessories - Car and Bike accessories (helmets, car kit, media players, etc.) | Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. |
| Toys (Remote controlled toys, Learning toys, Stuffed toys, etc.), Stationery (Pens, Diary, notebooks, Calculators, etc.), Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.) | 10 days Replacement only. Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. Non-Returnable- All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item we will provide a free replacement. |
| All Mobiles (except Apple / Google phones), Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches), All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) | 7 days Replacement only. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Mobile - Apple & Google. Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) | 7 days Replacement only. For all functionality related issues, do contact the brand authorized service center directly. Authorized Service Partner Locator :
Brand Support Site :
For any other issues with the product you may contact Ican assistant through icanchat- ID: 100000 24×7 Customer Care |
| Furniture, Large appliances, Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only | 10 days Replacement only. For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Grocery - (Dairy, Bakery, Fruits and Vegetables) | Non-Returnable |
| Grocery - (Remaining items under grocery) | Non-Returnable |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products . |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- For products where installation is provided by Ican's service partners, do not open the product packaging by yourself. ICAN authorized personnel shall help in unboxing and installation of the product.
- For Furniture, any product related issues will be checked by an authorized service personnel and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery - (Customer received delivery message, product not delivered): In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Part 4 - Products That Can't Be Returned
The following table contains a list of products that are not eligible for returns as per the seller's/services Returns Policy:
| Category | Products that can't be returned |
|---|---|
| Auto Accessories | Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight, Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils, and Wax |
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos, and Soaps |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes, and Wipe Warmers |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers, and Washing Bars/Powder |
| Computer/ Mobile Accessories | CDs/DVDs, Ink Toners, Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives, and RAMs |
| Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk, and other Edible Products |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie, Wash-bags, Shapewear, Socks, Stockings, and Swimsuits |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish, Creams/Sprays, and Wax |
| Gardening Products | Plant Saplings, Plant Seeds, and Soil Manure |
| Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer, Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves, and pH Test Strip, Healthcare accessory, medical treatment, and surgical instruments |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory, and spray paints |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls, and Women Intimate Care |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests |
| Music Instrument Accessories | Mouthpiece, Cap/Pad/Set, Oils, and Polish |
| Party Supplies | Balloons, Candles, Cut-outs, marker refills, Decoration articles, and Whistles |
| Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners, and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors, and Blades |
| Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags, and Water Troughs |
| Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products, and Vaginal Dilators |
| Health & Safety Products | Safety Helmets, Safety Goggle, Safety Gloves |